Tooth Pull Blows My Mind

I really dislike having my mouth worked on. It’s not that I have ever had a bad dentist or bad experience, I just don’t like it.  This is why I am so amazed with what I am about to write.  I was having a problem with one of my back teeth. My dentist referred me to a periodontist who told me I had in fact fractured the tooth. I had two options; I could do nothing and risk having the infection underneath the tooth compromise the teeth in front of it, or I could pull the broken tooth out.  Really no option, it needed to be removed.  Little did I know that I would be getting a lesson in customer service, you could say a mind blowing lesson.

Thank You Note Signed By Staff of Crestal Health.

Thank You Note Signed By Staff of Crestal Health.

I was sitting in the Longmeadow office of Crestal Health Periodontics where Doctor Daniel Stiefel told me it would be ‘an honor’ to do my extraction.  The use of the word ‘honor’ in conjunction with me has never happened so already I was surprised and impressed.  Before we had even got to this point, Doctor Stiefel sat and had a conversation with me that was different than any  previous medical procedure. Just a general conversation that was striking for its relaxing effect.  

A week later I arrived for the pulling of the tooth. I was primed by a week of horror stories of tooth extractions gone bad.  There was the jaw pressure, the crunching, the pain, the swelling.  You get the idea, people were just helping me out!

I had never had a tooth pulled before while awake, so I didn’t know what to expect. Things went so smoothly I had to ask if the tooth was out.  It was!  The infected area was cleaned, the area sutured, I was out the door that Friday morning with no pain.  The doctor even called that night to check on me.  In Saturday morning ‘s mail there it was, I opened the envelope to see a thank you note signed by the entire staff. Wow!  I had been treated to an old business lesson:

Tell people what you are going to do.

Do it.

Tell them what you’ve done.

This coupled with ‘under promise and over deliver’  made for a positive experience.  My medical procedure was not that at all, it was a human procedure.  A procedure so skillfully executed it is worth sharing.

Advertisements

About kevin lynn

Interested in business leadership and execution. I am a former radio talk host, news bureau chief and air personality who continues to follow the media and the world issues in general. Whatever grabs my attention I will be blogging about it.

Posted on April 24, 2013, in Business, Life, Management and tagged , , , , , , , , , , , . Bookmark the permalink. Leave a comment.

What Say You?

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: